SUP-01IT SUPPORT
Support & Service Desk
Hardware and software diagnosis, troubleshooting, incident resolution, documentation and direct user support.
IT PROFILE / MONTEVIDEOSUPPORT + PRODUCT + OPERATIONS
Guillermo
Barbeito
IT Support · Technical Support · Product Support · Technical Operations.
IT professional with experience across service desk, product support, troubleshooting, product ownership and IT operations. I work between users and systems: diagnose, resolve, document and improve.
OPEN TO OPPORTUNITIES
IT SUPPORT · PRODUCT SUPPORT · TECHNICAL OPERATIONS · PRODUCT OWNER
GB / TECHNICAL OPERATIONS PROFILE
ONLINE
MODE: USER + SYSTEM
OUTPUT: VERIFIED
01 / PROFILE
Technical support with a product mindset and an operational focus.
My background spans support, service desk and product. That taught me to look at every incident from two sides: what the person doing the work needs, and what the system needs in order to return to a stable state.
I prioritize understandable solutions, useful documentation and traceable changes. I can move between troubleshooting, user communication, product requirements, repositories and automation without losing sight of the operational goal.
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02 / PROFESSIONAL FIT
Where I can contribute
from day one.
Best fit: roles where support, users, product and operations overlap.
PRD-02PRODUCT SUPPORT
Product & users
Translate needs, prioritize work, explain decisions and close the loop between problem, product and implementation.
OPS-03TECH OPS
Systems & automation
Configuration, maintenance, backups, migrations, repositories and automation when it reduces operational risk or manual effort.
03 / EXPERIENCE
Support, product
and real operations.
Professional experience with users, incidents, product work and technical decisions.
2026
PRESENT
PRESENT
RyC ConsultoresDEVELOPMENT / SUPPORT
Software Development & Technical Support
Remote software development and technical support, combining issue resolution, maintenance and documentation.
OCT 2024
AUG 2025
AUG 2025
AloricaIT / SUPPORT
Agent / IT Specialist
Technical support, troubleshooting, configuration and infrastructure maintenance with direct user assistance.
MAY 2023
MAR 2024
MAR 2024
Tata Consultancy ServicesSERVICE DESK
Help Desk Agent / Product Specialist
Service desk and product support: hardware and software diagnosis, Windows environments, Microsoft and Google tools, incident resolution and documentation.
2016
2018
2018
TradehelmPRODUCT
Product Owner
Prioritization, requirements and coordination across user needs, product goals and development decisions.
2012
2015
2015
Sabre UruguaySUPPORT / PRODUCT
Agent / Product Representative / Product Specialist
Progressed through support and product-facing roles combining user assistance, issue resolution and functional product knowledge.
04 / TECHNICAL PROJECTS
Work you can
open, read and verify.
Public projects with code, documentation and technical decisions visible on GitHub.
PYTHON DESKTOP APP / DATA INTEGRITY
MENELAO
Redundant copy · SHA-256 · verification · reports
Local desktop application that copies one source to two independent destinations and verifies the X/A/B triangle before the operator reuses the original media. The design prioritizes data integrity, non-destructive operation and verifiable evidence.
- Problem
- A completed copy does not prove by itself that the data reached both destinations intact.
- Approach
- SHA-256 hashes, X/A/B comparison, manifests, reports and an explicitly non-destructive workflow.
- Stack
- Python · Tkinter · pytest · SHA-256 · Linux.
WEB-02STATE + SECURITY
Foundry companion web
Static web application for six character sheets with separate desktop and mobile views, temporary session state and optional synchronization through Google Sheets + Apps Script. The remote backend uses a fail-closed authentication model.
Read case study → GitHub repository ↗OPS-03AUTOMATION
Jona Logistica
Operations hub that centralized weather, mobility, documents and production tools. The weather workflow combined multiple sources using Python and GitHub Actions; personal data and automations were removed when production closed.
Read case study → GitHub repository ↗INFRA-04RECOVERY
Self-hosted infrastructure
Operation of a Foundry VTT environment with application and data separated, controlled migrations, backups across multiple destinations and documented recovery procedures.
05 / STACK & PRACTICES
Tools that show up
in actual work.
A short, defensible list rather than an inventory of logos.
SUPPORT
service desk / hardware & software / troubleshooting / user support
SYSTEMS
Windows / Linux / infrastructure maintenance / backups / migrations
PRODUCT
product support / requirements / prioritization / Agile / Scrum
AUTOMATION
Python / scripting / GitHub Actions / Apps Script / APIs
WEB
HTML / CSS / JavaScript / static deployment / GitHub Pages
WORKFLOW
Git / GitHub / documentation / verification / handoff
06 / CONTACT
Open to
IT opportunities.
Montevideo, Uruguay. Interested in IT Support, Technical Support, Product Support, Technical Operations and Product Owner roles.
Download technical resume ↓